SHIPPING & RETURNS
SHIPPING
DENMARK
We ship all orders with DAO or GLS. Delivery time: 2-5 business days.
Shipping rates:
• DAO Home Delivery: 39 DKK
• GLS Parcel Shop: 39 DKK
• Free shipping on orders above 299 DKK
Once your order has been shipped, you will receive a tracking number by email.
For GLS Parcel Shop deliveries, your parcel will be delivered to the nearest available parcel shop. You will receive a notification when your parcel is ready for collection.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item.
EUROPEAN UNION
We offer a standard shipping rate of €9 on all orders. Delivery time: 5-8 business days.
Once your order has been shipped, you will receive a tracking number by email.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item.
UNITED STATES
We offer a standard shipping rate of $25 on all orders. Estimated delivery time: 5-8 business days.
Once your order has been shipped, you will receive a tracking number by email.
Please note that delivery times are estimates and may vary depending on customs processing and local carrier conditions.
Orders shipped outside the European Union may be subject to local customs duties, taxes and import fees. Any such charges are the responsibility of the customer.
RETURNS
DENMARK
You have the right to return your order within 14 days of receiving your goods.
To initiate a return, please contact us at car@reessencecare.com and include your order number.
We offer free returns within Denmark. Once your return request has been approved, we will provide a prepaid return label.
Returned items must be unused and returned in their original packaging and in resalable condition.
Refunds will be issued to the original payment method once the returned goods have been received and inspected.
Please keep proof of shipment until your return has been processed.
Returns should be sent to:
MyPureWay ApS
Frølichsvej 2
2930 Klampenborg
Denmark
Please note that we do not accept parcels sent to parcel shops, parcel lockers or post offices.
INTERNATIONAL RETURNS
You have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise your right of withdrawal, please notify us by email at car@reessencecare.com within 14 days of delivery.
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
Products must be returned unused and, where applicable, with any original seals intact.
Once we receive and inspect the returned goods, any approved refund will be issued to the original payment method.
Please mark international returns as "Returned Goods" to help avoid customs charges and delays.
Returns should be sent to:
MyPureWay ApS
Frølichsvej 2
2930 Klampenborg
Denmark
For any questions regarding shipping or returns, please contact us at: