Terms and conditions
COMPANY INFORMATION
MyPureWay ApS
Frølichsvej 2
2930 Klampenborg
CVR-no.: 41306483
Phone: +45 23 32 56 57
E-mail: car@reessencecare.com
PAYMENT
MyPureWay ApS accepts payment via Visa/Dankort, Mastercard, MobilePay, Apple Pay and Google Pay. The amount will not be charged to your account until the item is shipped. All prices are in Danish kroner (DKK) and include VAT. We reserve the right to errors in pricing and sold out/discontinued items.
RIGHT OF COMPLAINT
You have a 2-year right of complaint in accordance with the Danish Sale of Goods Act. The right of complaint applies to defects in material and/or workmanship. Depending on the specific situation, you may have the item repaired, exchanged, get a refund, or a price reduction. The right of complaint does not cover faults or damage caused by incorrect handling of the product. You must lodge a complaint within a reasonable time after discovering the defect. MyPureWay ApS covers return costs to a reasonable extent. Read more about your right of complaint on the Danish Competition and Consumer Authority's website.
RIGHT OF WITHDRAWAL
You have a 14-day full right of withdrawal on items purchased in our webshop. The 14 days are counted from the day you receive the item. In Denmark, we offer free returns: write to car@reessencecare.com with your order number, and we will send a return label. For returns from abroad, you pay the return shipping yourself. You must notify us that you wish to withdraw no later than 14 days after delivery, and send the item back no later than 14 days after you have given notice. The item should be sent to:
MyPureWay ApS
Frølichsvej 2
2930 Klampenborg
We do not accept packages sent by cash on delivery or to parcel shops. You cannot withdraw by simply refusing to receive the item without simultaneously giving us clear notification.
Read more about returns here.
CONDITION OF THE ITEM UPON RETURN
You are only liable for any deterioration in the value of the item resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the item. You may therefore examine the item as you would in a physical store. If the item is used beyond this, it is considered used, and you may only receive a portion or none of the purchase amount back, depending on the item's commercial value. To receive the full amount back, you must test the item without putting it into use.
COMPLAINT OPTIONS
If you have a complaint about a product purchased in our webshop, it can be sent to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission's online complaint platform: http://ec.europa.eu/consumers/odr/. Please provide our e-mail: car@reessencecare.com.
